Frequently Asked Questions

01. Do you build replicas?

We take pride in crafting instruments that are unique and original. Our commitment to creativity and individuality means we don't produce replicas of other electric basses or guitars. Each Mankato instrument is designed to stand out and embody its own distinct character.

02. How do I order an instrument with you?

Thank you for your interest in ordering a Mankato instrument! We offer three convenient options to cater to your preferences:

1. Classic Collection: Have one of our models built exactly as designed by Mankato. Choose colors from our catalog and make limited setup adjustments.

2. Custom Shop: Personalize every detail, from the design to tailor-made components, creating a masterpiece that reflects your unique style.

3. In Stock: If you're eager to start playing right away, explore our In Stock selection. These pre-made guitars and basses are ready for immediate worldwide shipping. Skip the wait and dive straight into the joy of playing a Mankato instrument.

No matter which option you choose, we're here to guide you through the process and ensure you get the perfect instrument tailored to your preferences. Feel free to explore our Classic Models, check out the Custom Shop for unique options, or dive into our In Stock selection for immediate satisfaction. If you have specific preferences or need further assistance, please let us know, and we'll be happy to assist you!

03. What are the payment conditions?

For our valued international customers, we offer convenient payment options to enhance your buying experience. You can securely complete your purchase using PayPal, a trusted and widely used online payment platform. PayPal provides a seamless and reliable way to make transactions, offering you peace of mind throughout the process.

Additionally, for those who prefer alternative methods, we are pleased to accept payments in Bitcoin. Embracing the flexibility of digital currencies, we aim to provide diverse options to meet the preferences of our global clientele.

If you have any questions or require further assistance, please don't hesitate to reach out. We're here to make your international purchase as smooth and enjoyable as possible.

04. What are the payment procedures for ordering a build?

To start the build, a 50% deposit is necessary. The remaining balance, along with any relevant shipping fees or taxes, is due when your guitar is finished.

05. What is the timeframe?

Our instruments typically take 4 to 6 months to be built, depending on complexity and our waiting list. Each step is approached with meticulous care. For instance, a 40-day drying process and over 10 hours of manual polishing ensure a flawless finish. Your patience is a testament to the dedication we put into each instrument. If you have questions, feel free to reach out for more details.

06. Are your instruments genuinely built by you, or are they outsourced to a factory?

Yes, all our instruments are crafted by us in our small workshop. We choose a limited, small-scale production to ensure a personal touch and maintain quality.

07. Can I make adjustments to the design of a guitar from the Classic Collection?

Absolutely! You have the flexibility to personalize:

● The color of the instrument (within our color catalog).

● Choose the headstock color (within our color catalog).

● Select the color of the pickguards and knobs.

● In certain models (Half-Pint, Birdy, and Toadcaster), explore alternative pickup setup options.

● Decide on the wood tone for the fretboard.

If you wish to customize beyond these options, refer to our Custom Shop experience.

08. Can I ask for progress photos of my instrument being built to stay in the loop?

Certainly! We love documenting the building process and regularly share photos of our instruments on our Instagram "Stories."

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